When a studio grows, the handoffs break before the work does. Here's how we rebuilt ours.
Growth is an operations problem
When a studio grows, the first thing that breaks isn't the work. It's the handoffs. Who owns the next step, when it's due, and what done looks like. Every one of those gaps costs a day.
We rebuilt our delivery process around a single question at each handoff: what does the next person need in order to start without asking anyone anything.
The unglamorous part
Checklists. Named owners. A deadline on every open item. None of it is exciting, all of it is why work ships on time.
What does the next person need in order to start without asking anyone anything.
Joe Maxwell
Handoffs are where time goes. Placeholder image at 1440 by 810.
